Quality audits in the process of managing systems improvement

Abstract

Quality audits are important tools in order to improve the processes that are identified in organizations. The audits are definitely not to be identified with control.  Identification of the benefits obtained both during and after the audits are the valuable sources of information in the business development. Those benefits could be turned into the tools in order to strengthen the business market position. The presented paper depicts the range of activities undertaken within the framework of quality system improvements. The role of the first, second and third hand audits in the improvement of the implemented management systems are also mentioned.